RICM: Risk, Incidents and Complaints Management: Introduction to Investigations Workshop

This workshop is a part of the NDS Risk, Incidents and Complaints Management (RICM) Skilling the Sector project supporting sole, small and medium providers and will introduce the basic tenets of investigations and provide insight into how investigations are carried out.

The webinar will cover topics such as:

• Why do we need to investigate
• Key terminology and what they mean
• Introduce the Five Step investigations process

The webinar presenter, Kristie Walker is an industry expert and will be supported by Matthew Carey, a member of the NDS Lived Experience Network, whose lived experience and unique perspective will underscore the importance of continuous quality improvement within the sector.

Risk, Incidents and Complaints Management Resources

The Risk, Incidents, and Complaints Management Resources aid providers in meeting registration conditions and aligning with NDIS Practice Standards, fostering continuous quality improvement to enhance service delivery safety and standards for NDIS Participants. These resources are a valuable component of NDS's NDIS Quality and Safeguards Resource Library. Find out more about the resources. The RICM Project is supported by the Australian Government. 

Who Should Attend?

NDS recommends that small and medium service providers and sole traders working within the Disability sector are most suited to attend.

Event Details

Cost

Free