Throughout August and into September, the NDIA are holding face-to-face meetings on their new computer system, called PACE, and their new provider portal. The new system will soon replace the current computer system and myplace portal.  

As many providers will know, the new system has been trialled in Tasmania since November. It is intended to be more user-friendly, making it easier for NDIA staff, partners and providers to do their job and free up time to better support participants.  

In the meeting, representatives of the NDIA will give an overview of the Participant, Platform and Process initiative, also known as 3P, and how it aims to improve the participant and provider experience. 

They will also go through the key changes from the Tasmanian trial. 

The free sessions in Canberra, Sydney, Newcastle, Melbourne, and Geelong are set, with details for other capitals and regional centres to be announced soon. Some sessions are for all providers, while other sessions target support coordinators or plan managers.   

Register through the Eventbrite links below. 

Confirmed face-to-face meetings

Sydney 

Date: Thursday 3 August 

Location: Rydges Parramatta, 116 James Ruse Drive, Rosehill 

For: all NDIS providers

Time: 9:00am to 10:30am 

Register on the NDIS Eventbrite portal

For: Support Coordinators 

Time: 12:00pm to 1:30pm 

Register on the NDIS Eventbrite portal

For: Plan Managers

Time: 3:00pm to 4:30pm 

Register on the NDIS Eventbrite portal

Newcastle 

Date: Monday 7 August 

Times: 10:00am to 11:30am and 1:30pm to 3:00pm 

Location: Rydges Newcastle, Merewether St and Wharf Rd, Newcastle 

For: all NDIS providers  

Register for either meeting on the NDIS Eventbrite portal

Melbourne 

Date: Tuesday 8 August 

Location: Rydges Melbourne, 186 Exhibition St, Melbourne 

For: all NDIS providers 

Time: 9:00am to 10:30am 

Register on the NDIS Eventbrite portal

For: Plan Managers 

Time: 12:00pm to 1:30pm 

Register on the NDIS Eventbrite portal

For: Support Coordinators 

Time: 3:00pm to 4:30pm  

Register on the NDIS Eventbrite portal

Geelong 

Date: Thursday 10 August 

Location: Rydges Geelong, Gheringhap Street, Geelong 

Times: 10:00am to 11:30am and 1:30pm to 3:00pm 

For: all NDIS providers  

Register for either meeting on the NDIS Eventbrite portal

Meetings awaiting confirmation

Other meetings in capital cities and regional centres are planned for later in the month, but venues and times will be confirmed soon.   

Woolongong  

Date: Tuesday 15 August (To be confirmed) 

For: all NDIS providers. 

Darwin

Date: Tuesday 22 August (To be confirmed) 

For: all NDIS providers. 

Alice Springs   

Date: Thursday 24 August (To be confirmed) 

For: all NDIS providers. 

Adelaide 

Date: Tuesday 29 August (To be confirmed) 

For: NDIS providers, plan managers and support coordinators. 

Cairns  

Date: Wednesday 30 August (To be confirmed) 

For: NDIS providers

Perth 

Date: Thursday 31 August (To be confirmed) 

For: NDIS providers, plan managers and support coordinators. 

Brisbane 

Date: Friday 1 September (To be confirmed) 

For: NDIS providers, plan managers and support coordinators. 

For enquiries about these sessions, please contact This email address is being protected from spambots. You need JavaScript enabled to view it., including the session name in the subject line. Or sign up for their newsletter for news and dates of face-to-face meetings in other capitals and regional centres.      

Registration is through Eventbrite, please read the NDIA’s advice on using the Eventbrite platform on the NDIS website.